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Privacy Policy read more

We take privacy policy issues seriously and are committed to preserving the privacy of all visitors to the websites owned or controlled by CampbellGray Hotels. The following policy sets out how we collect and use personal and other data through our websites.

The websites to which this policy applies are:


If you have any questions or concerns after reviewing this policy please contact our Data Privacy Officer at executiveoffice@campbellgrayhotels.com

General use of the website
We shall not ask you to supply any personal data as a condition of your use of these sites. We will only ask for personal data to provide a particular product or service such as making an online reservation, or subscribing to receive further information from us. The provision of data by you is voluntary except where otherwise stated. Should you choose not to provide certain information, you may not be able to take advantage of some of our features. This use will be subject to our terms on personal data set out below.

Our websites use cookies to monitor website usage. Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. Use of a cookie is not linked to any personal identifying information, and once you close your browser, the cookie terminates. We also use your IP address to analyse usage trends of the websites and to administer them. Again, IP addresses are not linked to personally identifiable information. Most browsers are initially set to accept cookies, but you can set your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can prevent the use of cookies by modifying your browser, although you may not be able to use some of our services if you prevent the use of cookies.

Personal Data
To enable us to offer the online reservations service and the online subscription service to you, we need to collect and use personal data about you. This customer information is all of the information requested on the online reservations forms and the online subscriptions forms, and is required by us to be able to fulfill your requests. Examples of customer information that you may be asked to provide are; name, address, telephone number, e-mail address, credit card number and room preferences. We shall keep your customer information secure and confidential. We shall not disclose, sell, rent or share your customer information to, or with, any person outside of our group of companies, CampbellGray Hotels Ltd (Registered Number: 04459925. Registered Office: 353 The Strand, London WC2R 0HS, United Kingdom), without your consent.

Storage of Information
Your security is of paramount importance to CampbellGray Hotels. CampbellGray Hotels and its partners use recognized SSL (secure socket layer) encryption technology to safeguard your information as it travels online. We have implemented technical, managerial and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorized access, improper use, alteration, destruction and accidental loss of personal data. This includes rules for all our staff with access to the servers or databases that hold your personal information.

Disclosure of Information to Third Parties
CampbellGray Hotels uses the services of third parties, such as strategic marketing companies, e-mail service providers and direct mail houses to act as agents on its behalf. These parties are contractually prohibited from using personally identifiable information for any purpose other than that which CampbellGray Hotels specifies. In addition we may disclose your personally identifiable information to successors in title to our business.

Emails about Special Offers, Promotions and Future Events
It is our intention to offer you the opportunity to opt in to receiving e-mail communications so that we may periodically contact you via e-mail with information about special offers and promotions that may be of interest to you. You can opt out of e-mails at any time by following the instructions provided in the e-mails.

The websites may contain links to other sites. Please be aware that CampbellGray Hotels is not responsible for the privacy policies of such other sites. You are recommended to check the Privacy Policy of the website you link to before submitting any personal information.

In the future this policy may need to be updated. Any changes will be made here so that you will always know what information we gather, how we might use it and whether we will disclose it to anyone. Your continued use of this website and its services constitute your agreement to any such changes. Please contact our Data Privacy Officer if you have any concerns or queries relating to the use and storage of your personal data. You have the right to access such data and to require a correction to any data which is incorrect.

Our Data Privacy Officer can be contacted at executiveoffice@campbellgrayhotels.com